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Frequently
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Vermont Cutting Boards
Frequently Asked Questions
Click here
to view our collection of kitchen accessories
How long will it take for me to receive
my order?
5-10 business days, most orders shipped same
day from our warehouse.
Which methods of payment do you accept?
Visa, Mastercard, Discover, American Express
How much do you charge for shipping?
$9.95 flat rate on all orders click
here for more info on shipping
Can my order be shipped to a PO box?
Yes, please call for special instructions at 1-800-381-7889
Can I place my order over the phone?
Yes. Just call toll-free at 1-800-381-7889 Monday
– Friday 9 a.m. – 5 p.m. EST.
How can I be sure of the quality of the
product I order?
Every item we sell is guaranteed. We have been
in business for over six years.
How do I exchange or return an item?
Damaged or Defective Items
If your order arrives at your door damaged, broken or defective,
we will either replace the broken parts if possible or ship
out a new one completely at our expense.
Requests for replacement parts will be processed
as quickly as possible. Please note that we are not able to
express ship replacement pieces.
We work hard to make your shopping experience
at VermontCuttingBoards.com an enjoyable one.
Credit and Return Time
Please give us some time to process your return/exchange. It
takes about 10 business days for us to receive the returned
or exchanged product back from you. Within 72 hours of receiving
the item back in our warehouse, you will receive an e-mail that
reflects that your credit card has been credited.
All refunds granted are for the purchase price
of the product only and can only be issued to the credit card
used at purchase.
* Notice: Some products such as custom
made items cannot be returned or exchanged unless item was received
defective, damaged or broken.
Canceling Your Order
If you have placed an order and would like to cancel it, please
call us at 1-800-381-7889 within FOUR hours of placing your
order to cancel it free of any charges.
Don't worry! Even after the four hours, our friendly customer
service will do all that we can to stop the items from being
processed and/or shipped but there is no guarantee that we will
be able to stop it in time.
Please allow us 10-14 days once we have received
your return to process and credit your credit card.
